Returns & Refunds Policy

At SARASSIL, we stand behind the quality of every T-shirt we produce. If your order isn’t quite right, we’re here to help.

1. Return Eligibility

We accept returns within 30 days of the delivery date recorded by the carrier, provided that:

• The item is unworn, unwashed, and free from odours or stains

• All original tags and packaging are intact

2. Non-Returnable Items

The following items are not eligible for return:

• Products clearly marked as Final Sale

• Gift cards

• Promotional or bonus items received with a purchase

Note: Due to the made-to-order nature of our products, design preference changes or size selection errors are not considered defects. However, we are happy to assist if your item arrives damaged, defective, or incorrect.

3. How to Start a Return

To initiate a return, please contact us at:
📧 support@sarassil.com

Include your order number and a brief explanation of the issue.
If your return is approved, we will provide a prepaid return shipping label and detailed instructions.

Returned items must be shipped within 7 days of receiving the return label.

4. Return Shipping Costs

For approved returns, return shipping is free. SARASSIL covers all return shipping costs.

5. Inspection & Refunds

All returned items are inspected upon arrival.
If the return meets eligibility requirements, a full refund will be issued to your original payment method within 5–7 business days after inspection.

If your item was damaged or incorrect, we may offer a replacement or exchange at no additional cost.

6. Return Processing Location

Returns are processed through our authorized fulfillment partners. Return instructions and shipping details will be provided after your request is approved.

7. Policy Updates

This policy may be updated from time to time. Any changes will be posted on sarassil.com.

By placing an order on sarassil.com, you agree to the terms of this Returns & Refunds Policy.
If you have any questions, contact us anytime at support@sarassil.com.